Renaissance Contingency Services Limited GDPR Privacy Statement
The effective date of this privacy statement is 25th May 2018 and this statement may be altered from time to time in accordance with requirements. Changes will ne noted in any amended privacy statement.
This privacy statement outlines:
- The information which Renaissance collects from you and why;
- The means by which Renaissance protects any information that you give
- The means in which you can access the information given and how this can be managed
Renaissance is committed to respecting your privacy and ensuring that it is protected.
The information that we collect
The information that we may collect the following information may include the following:
- Job Title
- Organisation information
- Contact Information (including Phone, email)
- Areas of interest, sectoral information
In the case that information is collected at any point in relation to offers and surveys we will explain the purpose of this at the specific time.
What we do with the information we collect
The objective of utilising the information is to enable Renaissance to provide you with the best possible service by understanding and knowing your organisation and business.
- monitoring, recording and storing email communications for the purpose of internal training, to improve the quality of our customer service and in order to meet any legal and regulatory requirements;
- improving our products and services;
- customising our website according to your interests;
- periodically sending you promotional mail or emails about new products, special offers or other information which we think you may find interesting for your use or for your customers use using the contact details which you have provided;
- use your information to contact you for market research purposes; and
- contact you by phone in relation to the
We will also use your information to manage our contractual relationship with you for:
- internal record keeping and account management purposes (e.g. verifying your identity and fulfilling orders place and supporting customers); and
- Contacting you by email, phone or mail for the purpose of account administration and/or processing and fulfilling orders and support.
If you contact us or we contact you, we may ask for certain information from you to confirm your identity, check our records and deal with your account efficiently and correctly.
Where we have asked for your consent to use your personal information for a particular purpose, this consent may be withdrawn by you at any time. Please see the section entitled ‘Controlling your personal information’ below.
The security of your information is very important to us. As part of our commitment to keeping your data secure our technical experts maintain physical, electronic and managerial procedures to keep safe the information we collect online.
If a third party processing your data on our behalf is located in a non-EU country that does not have data protection laws equivalent to those in the EU, we will always take appropriate additional steps to ensure that your personal information is kept safe and secure by those processing your data on our behalf. This will generally involve ensuring that such third party agrees to sign up to a formal legal agreement committing such party to comply with standards equivalent to those that would apply where that party to be located within the EU.
We aim to protect all of our customers from fraud. As part of this, we may use your personal information to verify your identity to help prevent or detect fraud. These checks may involve your information being disclosed to credit reference agencies, who may keep a record of that information.
How long we hold your information for
The time period for which we keep information varies according to what we use the information for. Unless there is a specific legal requirement for us to keep information, we will keep your information for as long as it is relevant and useful for the purpose for which it was collected.
Where we are using your personal information to send you marketing information we will retain that for four years as we understand that you will not buy from us on every occasion but frequently we see repeat purchases from customers in this time period. We will retain your account information for 7 years in line with our Retention Policy.
You are entitled to request that we erase your personal information at any time, for example where you cease to be an active customer of ours. Whilst we will generally seek to comply with your request, there will be circumstances where we are entitled to retain such personal information (e.g. in respect of legal claims).
Controlling your personal information
You may choose to restrict or control the collection or use of your personal information in the following circumstances:
- when you are asked to fill in a form on the website or elsewhere (ensure that you do not tick any box which consents to our use of your personal information if you do not want us to use your personal information for those purposes);
- if you have previously agreed to us using your personal information for specific purposes and wish to change your mind;
- If you wish for your personal information to be erased from our systems;
- If you wish for us to transfer your personal information to a third party (e.g. another service provider). In this case, we will provide you with certain personal information held by us for you to pass to that third party (or, in certain circumstances, we may be able to transfer that data to such third party directly if you wish for us to do so).
You have the right to:
- know that information is being processed;
- access information that is being processed;
- rectification of information being processed;
- erasure of information held on you (commonly known as the right to be forgotten);
- restrict processing;
- be notified about what information has been rectified, erased and restricted;
- portability (that is, to request your data be handed over to someone else);
- object to the processing of your
It is important to note that this is not an absolute right to review all the information that is held about you, as there are various exceptions to this right. These include:
- where personal data is kept for the purpose of preventing, detecting or investigating offences and related matters; and
- where the data is given by another person in
If you want to remove a consent or request erasure or transfer of your personal information, you may do so at any time by writing to us at Renaissance Contingency Services Limited, 8 Leopardstown Business Centre, Ballyogan Road, Leopardstown, Dublin 18 or emailing us at firstname.lastname@example.org. We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so. Where we do seek your permission, we will name the relevant third party at the time we seek such permission from you and any such permission shall be limited to that third party.
If you believe that any information we are holding on you is incorrect or incomplete, please write, email or call us as soon as possible, using the details set out above. We will promptly correct any information found to be incorrect.
To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
This policy replaces all previous versions and is correct as of May 25th 2018. We reserve the right to change the policy at any time.
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